What are the various after-sales services offered for customer satisfaction?

Business interactions today are often misleading. They lure their customers into promising deals and win their trust but often leave the customers midway. This is a terrible experience and many companies have resorted to after-sales services to add value and act as a remedy to deal with this problem.

The after-sales services deal with any problems faced by the customer while utilizing a certain product. Experts think that instead of simply earning money from the customer, the companies should aim to win their confidence to earn their loyalty. This will benefit the company in the long term.

Get timely support services with ABS Group


ABS Group is a dominant player providing a wide range of industrial bolting solutions offered across PAN India. The company believes in providing excellent after-sales services for their customers to build a long-term connection. Their service centers cater to the needs of the customers in several places in India (Chennai, Mumbai, Bengaluru,Jamnagar and Bangladesh)



Here, we embark on a comprehensive and extensive investigation of the basis of damage or defect. We make sure to document it for easier understanding of the customers. Here, we make sure to provide a detailed SLA to the customers with their feedback. We also make sure to inform the customer about the various Dos and Don’ts for effective functioning of the machinery. Moreover, the Annual Maintenance Contract for services helps in making sure the customers are happy with us.


Let us have a look at the various after-sales services offered by ABS bolting solutions


With such value added after-sales services, the customers can find a curated collaboration of offerings that will ensure a long life-cycle for tools. According to a survey, more than 60% of the new customers come from referrals. Therefore, it is very important to keep the existing customers happy to get more. Providing excellent after-sales service is as if patching a hole in the sales bucket that otherwise never fills up. We have lined up our outstanding after-sales services below:


  • Tool Audit

Maintenance of tools is of utmost importance at ABS. With regular and rough handling of the bolting tools, Tool Audit is very important as it can avoid tool breakdown and not let breakdowns hinder the smooth operation of the machinery. At ABS, we make sure the tools are working perfectly so that you receive timely output and minimal delay. The company has started its tool audit program that includes:



  1. A detailed analysis of the working conditions of the tool

  2. Looking for any defects or faults with the tool

  3. In case of any defect found, we suggest replacement or spare

  4. A proper operation and condition of the tool are shared with the customer suggesting buying a new one if the repair cost is too high.  


All these services have helped several customers in using and maintaining their tools efficiently. They have experienced minimal hindrances in operating their tools.


  • Repair


Any machinery is subject to failure or breakdown when it reaches its extreme point. Armed with experienced professionals in the field, ABS is always ready to cater to the repair needs of its customers. The respective service centers in the above-mentioned states in India, as well as the Middle East, have catered to several emergency machinery repair requirements. This has helped in building trust and creating strong relations with the customers. From simple wear and tear to a complete breakdown of the machinery or tools, our team is ready and fully equipped to cater to the problem. 


  • Calibration


This is a simple process of configuring any instrument or equipment to give a standard acceptable result. Many times when two devices are compared and calibrated, they give different results. Therefore, it is important to make a proper adjustment and calibrate the device for proper functioning. The in-house NABL 

Accredited lab at ABS can manage the calibration of any tool of up to 27000 Nm* to meet the needs of Hydraulic, Pneumatic, and Electric, along with Battery Operated and Manual torquing tools. We also calibrate pressure gauges of around 700-bar capacity. The experienced technician supervises the operation and the expert leaves no stone unturned for customer satisfaction. 


  • Mobile Van


We are always ready-to-go with the NABL Accredited mobile van services equipped with the necessary equipment needed for tool repair and up to 27000Nm calibration. The highly trained and skilled technicians are ready to answer your training and tool audit queries. Therefore, there is no necessity to get the machinery or tools in the service center if you can get the mobile van service at your doorstep.


Conclusion


While it is important to invest in pre-sale services where prospective buyers gain maximum attention, post-sale services have become imperative to survive in the market. At ABS, we offer a premium and comprehensive approach where the customers experience a trouble-free operating system with low maintenance costs and quick services. For more information related to these services, you can contact via email at service@absgroup.in 



Content Sources :- ABSGroup

 

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